Terms of Service

1. Acceptance of these terms

These Terms of Service (the "Terms") form a binding agreement between 3DRenderingAgency (also "3DRA", "we", "us" or "our") and the person or organization that requests a quote, places an order or uses our website ("you" or the "Client"). If you act for a company or other organization, you confirm that you have authority to bind it, and "you" includes that organization.

By accepting a quote, placing an order, creating a client account or using 3drenderingagency.com, you agree to these Terms, our Refund & Revisions Policy, our Privacy Policy and our Cookie & Tracking Policy, each of which forms part of these Terms. If you do not agree, please do not use the website or the Services.

1.1 Definitions

• "Services" means the work described in section 2 and in your Quote.
• "Quote" means our written fixed-price offer for a project, stating the price, the Deliverables and the dates.
• "Order" means a Quote that you have accepted.
• "Brief" means the scope, files, instructions and references on which a Quote is based.
• "Client Materials" means the drawings, models, photographs, specifications, logos and any other material you provide to us.
• "Deliverables" means the final files we deliver to you under an Order, such as images, animations, panoramas, tours, VR builds and AR models.
• "Business day" means Monday to Friday, excluding public holidays in the United States.
• "Client Account" means your account at account.3drenderingagency.com.

Where these Terms and a Quote conflict, the Quote prevails for that Order only. Where these Terms and a signed agreement between us conflict, the signed agreement prevails.

2. The services

We provide 3D visualization services, mainly to business clients, including:

• 3D rendering: architectural, interior, exterior, aerial, product and furniture rendering;
• floor plans and site plans;
• 3D animation;
• 360 panoramas and virtual tours;
• virtual reality experiences built in Unreal Engine 5;
• augmented reality (AR) models;
• 3D modeling;
• virtual staging and virtual renovation.

The exact scope of each project is set out in its Quote. Anything not listed in the Quote is outside the scope of that Order.

3. Quotes and orders

3.1 Quotes

Once we have received your files, we send a fixed Quote within 12 hours. The Quote states the price, the Deliverables and the dates. Prices are in US dollars (USD). Indicative prices on our pricing page are a guide; the Quote is the binding price for your project.

3.2 Fixed price

The price you accept is the price you pay, unless you change the Brief. A change to the Brief after acceptance, such as a new design, new views or additional Deliverables, is quoted as new work, and we will not start that new work until you accept the new Quote.

3.3 Volume discounts

Orders for several images in a single Order receive a discount, applied in the Quote:

3.4 Formation of an Order

An Order is formed when you accept a Quote and make the payment required by section 6. Work starts once that payment has been received and we have the files we need to begin. We may decline any request for work at our discretion before an Order is formed.

3.5 Rush delivery

48-hour delivery is available for an additional 35% of the price, subject to our capacity at the time. Rush delivery applies only where it is stated in the Quote.

4. Client responsibilities and materials

4.1 Accurate files

You are responsible for providing complete and accurate Client Materials and instructions. Our work, dates and price rely on them. Errors, omissions or late changes in Client Materials may affect the dates and may lead to a change of Brief under section 3.2.

4.2 Rights in Client Materials

You confirm that you own, or have all permissions needed to provide, the Client Materials, and that our use of them to carry out the Services will not infringe the rights of any third party, including copyright, trademark, design, privacy or publicity rights.

4.3 Ownership of Client Materials

You keep ownership of your Client Materials. You grant us a non-exclusive, royalty-free license to use, copy and modify them only to carry out the Services for you. Uploaded project files are kept and deleted as described in our Privacy Policy.

4.4 Nature of rendered images

Rendered images, animations, tours and models are visualizations. They are not construction documents, engineering drawings or surveys, and they are not a guarantee of how a finished building, interior, product or space will look. Materials, lighting, landscaping, surroundings and other details may be shown in an idealized or approximate way.

4.5 Use in advertising

If you use Deliverables in advertising, sales or marketing material, you are responsible for labeling them appropriately, for example as an "artist's rendering" or similar, and for complying with all advertising, consumer protection and real estate laws that apply to you.

4.6 Feedback and approvals

You agree to give feedback and approvals within a reasonable time. Delays in feedback move the delivery dates by at least the same period.

5. Delivery and revisions

5.1 Delivery times

Unless the Quote states otherwise, the first draft is delivered:

Delivery times run from the later of receipt of the payment required to start and receipt of all files we need.

5.2 Formats

• Still images: 4K JPG and PNG. Layered PSD files are available on request.
• Animation: 1080p or 4K MP4, as stated in the Quote.
• AR models: GLB and USDZ.
• Other Deliverables: as stated in the Quote.

5.3 Revisions

Each Order includes two rounds of revisions. A further round costs $50 per image. A revision is a change within the approved Brief. A change to the Brief after approval, such as a new design or new views, is not a revision and is quoted as new work. Full details are in our Refund & Revisions Policy.

5.4 Late delivery

If we miss an agreed delivery date by more than 2 business days, you receive 15% off that Order. This does not apply where the delay is caused by late payment, late or incomplete Client Materials, late feedback, a change to the Brief, or an event described in section 15.

5.5 Final files and watermarks

Before full payment, drafts and Deliverables may carry a watermark and may not be used for any purpose other than review. Final, unwatermarked files are released once full payment has been received.

6. Payment

• Orders under $1,000 are paid in full when ordered.
• Orders of $1,000 or more are paid 50% to start and 50% before final files are delivered.
• Additional revision rounds, rush fees and new work under a change of Brief are invoiced as stated in the relevant Quote.
• Prices are in USD. You are responsible for any bank, currency conversion or transfer charges made by your own bank or card issuer.
• Payments are processed by Stripe. We never see or store full card numbers.

If a payment is not made when due, we may pause work and delivery dates will move accordingly. We will not release final files until the Order is paid in full.

7. Cancellation

You may cancel an Order before work starts and receive a full refund. After work has started, you may still cancel by notice to us in writing; work done up to the date of cancellation is charged pro rata, up to the amount you have paid, and any unused prepaid amount is refunded. See our Refund & Revisions Policy for how this is calculated and how to request it.

We may cancel an Order if you materially breach these Terms and do not remedy the breach within a reasonable time after our written notice, or if we cannot carry out the work for reasons outside our control. If we cancel for a reason other than your breach, we will refund any amount paid for work not yet done.

8. Intellectual property and license

8.1 License to Deliverables

On full payment for an Order, you receive full commercial use of the final Deliverables of that Order, with no limit as to time or place. You may use, reproduce, publish, display, adapt and distribute them in any medium, including for marketing, sales, planning and presentations.

8.2 Before full payment

Until full payment is received, no rights in the Deliverables pass to you, and drafts and Deliverables may not be used other than for review.

8.3 What we keep

We keep ownership of our working files, scene files, 3D assets, textures, tools, methods and know-how, including any we created before or independently of your Order, unless the Quote expressly states that working files are included as a Deliverable. Third-party assets licensed by us and used in a Deliverable are covered by your license only as part of that Deliverable.

8.4 Your materials

Nothing in these Terms transfers ownership of Client Materials to us. Section 4.3 governs our use of them.

9. Portfolio and confidentiality

9.1 Portfolio

We may show the Deliverables in our portfolio, on our website and in our sales materials, unless you ask us not to or a non-disclosure agreement (NDA) between us says otherwise. You may ask us not to show your work at any time, by email, and we will stop using it in new materials.

9.2 Confidentiality

We treat Client Materials and unpublished project information as confidential, use them only to carry out the Services, and share them only with team members and processors who need them for that purpose. This does not apply to information that is public through no fault of ours, or that we must disclose by law.

9.3 NDAs

We sign an NDA on request. Where an NDA has been signed, its terms prevail over this section 9.

9.4 Concept images

Images on our website that are concept work, rather than client projects, are labeled as concept work.

10. Use of AI

We use AI tools only to brainstorm ideas and to produce early sketches. Final Deliverables are built from 3D models by our team. Client Materials and client files are not used to train AI models.

11. Website use

When you use 3drenderingagency.com or your Client Account, you agree not to:

• use them for any unlawful purpose or in breach of these Terms;
• upload material that you do not have the right to share, or that contains malware or harmful code;
• attempt to gain unauthorized access to any account, system or data, or interfere with the security or operation of the website;
• scrape, copy or republish the website's content or images, other than for personal reference, without our written permission;
• impersonate any person or give false information.

You are responsible for keeping your Client Account login details confidential and for activity under your account. Tell us promptly if you believe your account has been compromised. We may suspend access to the website or a Client Account where we reasonably believe it is being misused.

The website's content, design, text and images belong to us or our licensors. Links to third-party websites are provided for convenience; we are not responsible for their content or practices.

12. Warranties and disclaimers

We will carry out the Services with reasonable skill and care, in line with the Brief and the Quote. If a Deliverable does not match the approved Brief, we will correct it through the revision process at no extra cost.

Except as expressly stated in these Terms, and to the fullest extent permitted by law, the Services, Deliverables and website are provided "as is" and "as available", and we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the website will be uninterrupted or free of errors, or that Deliverables will achieve any particular commercial result, such as sales, approvals or permits.

Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under applicable law.

13. Limitation of liability

To the fullest extent permitted by law:

• our total liability arising out of or in connection with an Order, whether in contract, tort (including negligence) or otherwise, is limited to the amount you have paid for that Order;
• we are not liable for any indirect, incidental, special or consequential damages, or for loss of profits, revenue, business, opportunity, goodwill or data, even if we were told they were possible;
• we are not liable for decisions made in reliance on Deliverables as if they were construction documents or a guarantee of the built result (see section 4.4).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, such as liability for fraud, or for death or personal injury caused by negligence where that rule applies.

14. Indemnity for client materials

You agree to indemnify and hold harmless 3DRenderingAgency and its team against any claims, losses, damages, costs and reasonable legal fees arising from a third-party claim that the Client Materials, or our use of them in accordance with these Terms, infringe that third party's rights, or arising from your use of the Deliverables in breach of section 4.5. We will notify you promptly of any such claim and cooperate reasonably in its defense.

15. Force majeure

Neither party is liable for a delay or failure to perform caused by events beyond its reasonable control, such as natural disasters, epidemics, war, civil unrest, government action, failures of utilities, internet or hosting providers, or cyberattacks. The affected party will notify the other promptly, and dates will be extended by a reasonable period. This section does not excuse a payment obligation for work already done. If the event continues for so long that the Order can no longer reasonably be performed, either party may cancel the affected Order, and section 7 applies to any refund.

16. Governing law and disputes

These Terms and any dispute arising out of or in connection with them are governed by the laws of the State of Delaware, USA, without regard to its conflict of law rules. The courts located in Delaware have exclusive jurisdiction, and both parties submit to that jurisdiction.

If you are a consumer, this choice of law and courts does not deprive you of any protection given by the mandatory laws of the country or state where you live, or of your right to bring proceedings there, where those laws give you rights that cannot be waived.

Before starting formal proceedings, please contact us so that we can try to resolve the matter informally. Most issues can be settled quickly by email.

17. Changes to these terms

We may update these Terms from time to time and will post the new version on this page with a new "updated" date. The version in force when you accept a Quote applies to that Order. Material changes are notified to account holders by email.

17.1 General

• If any provision of these Terms is found unenforceable, the rest remains in force.
• A failure or delay in enforcing a right is not a waiver of it.
• You may not assign an Order without our written consent. We may assign our rights to a successor business.
• These Terms, the Quote, our policies referred to in section 1 and any signed NDA form the entire agreement between us for each Order.

18. Contact

• 3DRenderingAgency (3DRA)
• Mailing address: 132 Christiana Mall, Newark, DE 19702, United States. This is a mailing address only; our team works remotely.
• Email: sales@3drenderingagency.com

You can also reach us through our contact page.